Frequently Asked Questions
Everything you need to know about our handcrafted furniture and services.
What is the typical lead time for furniture orders?
For items currently in stock, delivery typically occurs within 7-14 business days. Custom-made pieces or out-of-stock items generally have a lead time of 12-16 weeks depending on the material and craftsmanship required.
Do you offer white-glove delivery services?
Yes, we offer a premium white-glove delivery service which includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for furniture?
We offer a 14-day return window for lifestyle accessories and stocked items in original condition. Please note that custom 'Made to Order' pieces cannot be returned or exchanged unless they are found to be faulty.
How do I care for my linen sofa or timber table?
We recommend professional steam cleaning for our linen ranges and avoiding direct sunlight to prevent fading. For timber items, use a damp cloth for cleaning and apply a high-quality furniture wax every 6-12 months to maintain the finish.
Can I request fabric swatches before purchasing?
Absolutely. We understand the importance of texture and color in your home. You can order a curated selection of fabric swatches through our website or visit any of our showrooms to view our full textile library.
Do you provide international shipping?
Currently, we primary ship within Australia. However, we can arrange international freight for specific orders. Please contact our concierge team with your location and the items you are interested in for a custom shipping quote.